TERMS AND CONDITIONS

1. Products and Services Offered

RAL Success Blueprint offers the following paid products and services:

• The RAL Roadmap (digital ebook, $47)
• The Foundation coaching tier ($997, 3-month community access)
• The Accelerator coaching tier ($4,997, 6-month community access)
• The Blueprint coaching tier ($11,997, 9-month community access)
• The Partner tier ($36,000 paid in full / $39,000 on payment plan, 12-month community access)
• Strategy Call (one-time, $250)
• Community Continuity Membership (monthly subscription, price as listed at time of purchase)

Delivery and Access

All digital products and coaching services are delivered electronically through third-party platforms designated by the Company, which may include learning management systems, video conferencing tools, community platforms, or email-based communication systems. Access to coaching programs and community groups is granted for the duration specified at the time of purchase and begins upon account activation or enrollment confirmation, unless otherwise stated in writing. The Company is not responsible for the performance, availability, or outages of third-party platforms used to deliver services.

Completion / Fulfillment Standard

A product or service shall be deemed fully delivered and fulfilled upon provision of access to the applicable program materials, scheduled coaching structure, and community access (if included), regardless of whether the customer actively participates in or completes the available content.

Non-Modification of Purchased Access

Once a purchase is completed, the Company shall provide the product or service substantially as described at the time of purchase, including the applicable access period, core deliverables, and program structure associated with the selected product or coaching tier. While the Company reserves the right to update, enhance, improve, or refine program content, curriculum, delivery methods, platforms, or supplementary materials from time to time, such changes will not materially reduce the core value, duration, or essential deliverables of any product or service already purchased.

For purposes of this section, "core deliverables" may include, as applicable, scheduled coaching calls, community access, educational modules, digital materials, live sessions, or structured program components expressly included at the time of purchase. The Company may make reasonable operational modifications, including changes to scheduling, platform technology, instructors, or content sequencing, provided that such modifications do not substantially diminish the overall scope or value of the purchased program. The Company may also suspend, modify, or adjust services where necessary to comply with applicable law, regulatory requirements, platform policies, safety concerns, or circumstances beyond the Company's reasonable control.

2. Refund Policy

2.1 Digital Products — No Refunds

The following products are non-refundable under any circumstances due to their digital and immediately accessible nature:

• The RAL Roadmap ebook
• Any standalone digital downloads, guides, templates, or supplemental materials
• Community Continuity Membership (monthly subscription, once a billing period has begun)

By completing your purchase of any digital product listed above, you acknowledge that you have received immediate access to the content and waive any right to a refund.

Nothing in this Refund Policy is intended to limit, waive, or exclude any non-waivable rights available to consumers under applicable federal or state law. Where refunds are required by law, such refunds shall be provided to the extent mandated by applicable law.

2.2 Coaching Programs and Course Enrollments — Conditional Refund Eligibility

We stand behind the quality of our coaching programs. For the following products, a refund may be requested subject to the conditions below:

• The Foundation ($997)
• The Accelerator ($4,997)
• The Blueprint ($11,997)

To be eligible for a refund, both of the following conditions must be met at the time of the refund request:

(1) The refund request is submitted within 14 calendar days of the original purchase date, AND

(2) The member has accessed less than 25% of the total course content as recorded in the course platform.

If either condition is not satisfied, the purchase is final and no refund will be issued.

Access Definition

For purposes of this Refund Policy, "access" includes video views, module progression, lesson completion activity, downloads, live session participation, and other engagement metrics recorded by the Company's learning management system or third-party platform provider. Such records shall constitute prima facie evidence of access and engagement with the purchased content, and shall be deemed reliable unless the customer provides clear and convincing evidence of system error or technical malfunction.

Company Discretion

The Company reserves the right, acting reasonably and in good faith, to interpret and apply this Refund Policy, including determinations regarding access, eligibility, and compliance with refund conditions. Such determinations shall be made based on the Company's system records and supporting documentation, which shall be considered authoritative unless proven otherwise by clear evidence.

Approved refunds will be processed within 10 business days to the original payment method. Refunds will not be issued to an alternative payment method.

2.3 Strategy Calls

Strategy Calls ($250) are deemed fully delivered and fulfilled upon the scheduled appointment time allocated to the customer, regardless of whether the customer attends or participates. If the Company is unable to attend or deliver a scheduled call, the customer shall be entitled to a rescheduled session or equivalent replacement session at the Company's discretion, which shall constitute full satisfaction of the Company's obligation for that session. No monetary refund will be issued for missed or rescheduled calls.

2.4 The Partner Tier — Separate Enrollment Agreement

Enrollment in The Partner tier is governed by a separate Partner Enrollment Agreement executed between the member and RAL Success Blueprint at the time of enrollment. Refund terms, payment schedules, and cancellation rights for The Partner tier are detailed exclusively in that agreement. In the event of any conflict between these Terms and Conditions and the Partner Enrollment Agreement, the Partner Enrollment Agreement controls.

2.5 Billing Errors and Technical Access Issues

If you believe you have been charged in error or are experiencing a technical issue preventing access to a product you have purchased, please contact us promptly. We will investigate and, where a billing error is confirmed, issue a correction. This does not constitute a general right to a refund under this policy.

2.6 Chargeback and Payment Dispute Policy

By completing a purchase, the customer agrees not to initiate any chargeback, payment reversal, or payment dispute with their financial institution without first attempting in good faith to resolve the issue directly with the Company through the informal dispute resolution process set forth in these Terms. Any violation of this provision may be considered a material breach of these Terms and may result in suspension or termination of access to all products and services.

3. No Guarantee of Results

IMPORTANT EARNINGS AND RESULTS DISCLAIMER

The Company does not make and expressly disclaims any representation, warranty, or guarantee regarding specific income, revenue, profits, business success, or financial results that may be achieved through the use of its products or participation in its programs. Any references to income, earnings, revenue, or business results are provided solely for illustrative and educational purposes and should not be interpreted as typical, average, expected, or guaranteed outcomes.

Individual results vary significantly and depend on a wide range of factors, including but not limited to personal effort, business experience, market conditions, access to capital, regulatory environment, operational execution, and other variables outside the Company's control. No assurance is given that any participant will achieve results comparable to any examples, testimonials, or case studies referenced in marketing materials, program content, or community discussions.

Residential assisted living involves significant regulatory compliance, licensing requirements, and operational complexity that vary by state and municipality. It is your responsibility to conduct your own due diligence, consult with licensed professionals, and comply with all applicable laws and regulations in your area.

4. Not Professional Advice

The content provided by RAL Success Blueprint, including all courses, coaching calls, community discussions, ebooks, handouts, and other materials, is for educational and informational purposes only. It does not constitute:

• Legal advice — consult a licensed attorney for legal questions
• Financial or investment advice — consult a licensed financial advisor or CPA
• Medical or healthcare regulatory advice — consult appropriate licensed professionals
• Real estate advice — consult a licensed real estate professional

We are not responsible for any decisions you make based on information provided through our programs. You assume full responsibility for your own business decisions.

No Fiduciary Relationship

Your participation in RAL Success Blueprint programs, courses, coaching sessions, community discussions, or any related services does not create any fiduciary, advisory, agency, professional-client, or similar special relationship between you and the Company or its representatives. All interactions and communications are conducted on a strictly arms-length commercial basis for educational and informational purposes only, and you agree that you are not relying on the Company to act in any fiduciary or advisory capacity on your behalf.

5. Community Group Access and Conduct

Paid coaching tier members receive access to the RAL Success Blueprint private community group for the duration specified at the time of purchase (3, 6, 9, or 12 months depending on tier). Access expires at the end of the stated term unless renewed.

Continuity Membership

Upon expiration of your initial access period, you may elect to continue community membership on a month-to-month basis at the then-current continuity membership rate. Continuity memberships may be cancelled at any time before the next billing date; no refunds are issued for partial months already billed.

Code of Conduct

All community members are expected to maintain a professional and respectful environment. The following are prohibited:

• Harassment, bullying, or personal attacks directed at any member or staff
• Sharing or soliciting confidential or proprietary business information
• Promoting competing coaching programs, courses, or services within the community
• Sharing community content, call recordings, or materials outside the group without permission
• Spam, self-promotion, or solicitation without prior approval

Removal and Enforcement

The Company reserves sole, absolute, and final discretion to determine whether a violation of these Terms has occurred and to determine the appropriate response, including but not limited to warnings, suspension, or permanent removal from the community. Such determinations shall be made in good faith but shall not be subject to further internal appeal or review.

No Refund Upon Removal

Removal, suspension, or termination of a member's access to the community or any related services due to a violation of these Terms shall not entitle the member to any refund, pro-rata refund, credit, or reimbursement of any fees previously paid, regardless of the remaining duration of access at the time of removal.

6. Intellectual Property

All content provided through RAL Success Blueprint, including but not limited to course materials, ebooks, handouts, templates, video recordings, and written content, is the proprietary intellectual property of RAL Success Blueprint and its owner. All rights reserved.

Your purchase grants you a limited, non-exclusive, non-transferable license to access and use the content for your own personal business education. You may not:

• Reproduce, distribute, or resell any content
• Share login credentials or provide access to purchased content to third parties
• Use our content to create competing products or courses
• Record live coaching calls without express written permission

Survival of Intellectual Property Obligations

The intellectual property rights, restrictions, and obligations set forth in this Section shall survive termination, expiration, suspension, or completion of your access to the Company's products or services and shall remain in full force and effect indefinitely or for the maximum period permitted by law.

Enforcement Remedies

The Company shall be entitled to seek all available legal and equitable remedies for any actual or threatened violation of this Section, including but not limited to injunctive relief, specific performance, recovery of monetary damages, statutory damages where applicable, and reimbursement of reasonable attorneys' fees and costs incurred in enforcing its rights. The customer acknowledges that unauthorized use or distribution of the Company's intellectual property may cause irreparable harm for which monetary damages may be an insufficient remedy.

7. Payment and Billing

Payment for products and services is processed through third-party payment processors. By providing payment information, you represent that you are authorized to use the payment method provided. For subscription products, you authorize recurring billing at the stated interval until cancelled.

Grace Period

If any scheduled payment fails, the customer shall be granted a grace period of five (5) calendar days from the date of the failed payment attempt to cure the default in full. If payment is not successfully received within this period, the Company may, in its sole discretion, suspend or terminate access to the applicable products or services until all outstanding amounts are paid in full.

Retry and Suspension Authorization

The customer authorizes the Company and its third-party payment processors to automatically reattempt payment using any authorized payment method on file in the event of a failed transaction. The Company may, in its discretion, make multiple attempts to process outstanding payments over the grace period. The Company reserves the right to suspend or restrict access to any products, services, or community memberships during any period in which payment remains outstanding.

You are responsible for keeping your billing information current.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, the Company and its owners, officers, employees, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to the use of or inability to use the Company's products or services, including but not limited to lost profits, lost business opportunities, or business decisions made in reliance on our content.

This limitation of liability applies regardless of the legal theory asserted, including but not limited to contract, tort, negligence, strict liability, misrepresentation, or any other legal or equitable theory of recovery.

In no event shall the Company's total aggregate liability exceed the total amount actually paid by the customer to the Company in the twelve (12) months preceding the event giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless RAL Success Blueprint and its owner, officers, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to your use of our products or services, your violation of these Terms, or your violation of any applicable law or regulation.

Control of Defense

The Company reserves the right, at its sole option and discretion, to assume exclusive control of the defense and settlement of any claim, demand, action, or proceeding subject to indemnification under this Section. In such cases, the indemnifying party agrees to fully cooperate with the Company in the defense of such matter, including providing all reasonably requested information, documentation, and assistance. The indemnifying party shall not settle any claim without the prior written consent of the Company, where such settlement would impose any obligation, liability, or admission of wrongdoing on the Company.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law provisions.

A. Informal Resolution (Condition Precedent)

In the event of any dispute, claim, or controversy arising out of or relating to these Terms, the products or services provided by RAL Success Blueprint, or any aspect of the relationship between the parties, the customer agrees to first contact the Company directly and make a good-faith effort to resolve the issue informally before initiating any formal dispute resolution process, including arbitration. The Company encourages customers to submit a written description of the concern, including relevant details such as order information, dates, and supporting documentation, to [email protected]. The Company will review and respond to all good-faith dispute submissions within a commercially reasonable period of time. The parties agree that this informal resolution process is a condition precedent to initiating binding arbitration, except where prohibited by applicable law.

B. Binding Arbitration

Any dispute arising out of or relating to these Terms, the products or services provided by the Company, or the relationship between the parties that is not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Consumer Arbitration Rules, as amended from time to time.

C. Class Action Waiver

The parties agree that any dispute shall be brought solely in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator shall have no authority to consolidate claims or preside over any form of representative action.

D. Fees and Costs

Each party shall bear its own attorneys' fees, costs, and expenses unless otherwise required by applicable AAA rules or awarded by the arbitrator in accordance with governing law. The Company shall not be responsible for any filing fees, administrative fees, or arbitration costs beyond those required by applicable consumer arbitration rules.

E. Venue / Seat of Arbitration

The arbitration shall take place in Cook County, Illinois, unless the parties mutually agree to a remote or virtual proceeding. Any request for injunctive or equitable relief may be brought exclusively in a court of competent jurisdiction located in Cook County, Illinois.

F. Arbitration Opt-Out (Recommended)

You may opt out of this arbitration agreement by providing written notice to the Company within 30 days of your initial purchase. Opt-out requests must include your full name, email address used for purchase, and a clear statement of intent to opt out of arbitration. If you opt out, disputes shall be resolved in a court of competent jurisdiction in Cook County, Illinois.

11. Modifications to These Terms

We reserve the right to update or modify these Terms at any time. When we do, we will update the effective date at the top of this page. Your continued use of our products or services following any changes constitutes your acceptance of the revised Terms.

Any modifications or updates to these Terms shall apply only on a prospective basis and shall not apply retroactively to any purchases, transactions, or enrollments completed prior to the effective date of the updated Terms. The Terms in effect at the time of purchase shall govern that transaction in its entirety.

12. Contact Us

If you have questions about these Terms and Conditions, please contact us at:

RAL Success Blueprint

4570 Princeton Lane

Lake in the Hills, Illinois 60156

Email: [email protected]

Website: RALSuccessBlueprint.com

13. Force Majeure

The Company shall not be liable or responsible for any failure or delay in the performance of its obligations under these Terms when such failure or delay results from any cause beyond the Company's reasonable control, including but not limited to acts of God, natural disasters, fire, flood, pandemic, epidemic, governmental actions, changes in applicable law or regulation, labor disputes, internet or telecommunications failures, third-party service provider failures, platform outages, or disruptions in hosting, payment processing, or software infrastructure.

In such circumstances, the Company's performance shall be excused for the duration of the force majeure event, and the Company shall resume performance as soon as reasonably practicable after the event concludes. The Company shall not be obligated to provide refunds, credits, or compensation for delays or interruptions caused by force majeure events.

14. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such provision shall be modified or interpreted to the minimum extent necessary to make it enforceable, while preserving its original intent as closely as possible. If modification is not possible, the invalid or unenforceable provision shall be severed from these Terms, and the remaining provisions shall remain in full force and effect and shall be interpreted as if the severed provision had never been included. The parties agree that the remaining provisions shall continue to reflect the original intent and economic structure of the agreement.

15. Entire Agreement

These Terms and Conditions, together with any supplemental agreements expressly incorporated by reference (including enrollment agreements, payment plans, or separate program agreements where applicable), constitute the entire agreement between the parties with respect to the subject matter herein. The customer acknowledges that they have not relied on any statements, promises, representations, or inducements not expressly set forth in these Terms when entering into this agreement. Any prior or contemporaneous communications, whether written or oral, including marketing materials, sales conversations, webinars, or promotional content, shall not be binding unless expressly incorporated into these Terms in writing.

16. Assignment Restriction

The customer may not assign, transfer, delegate, sublicense, or otherwise convey any rights, obligations, or benefits under these Terms without the prior written consent of the Company, which may be granted or withheld in the Company's sole discretion. Any attempted assignment or transfer in violation of this provision shall be null and void and shall constitute a material breach of these Terms.

The Company may assign or transfer its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets. These Terms shall be binding upon and inure to the benefit of the parties and their permitted successors and assigns.